Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to Vetisia’s FAQ section! Here are answers to the most common questions about our store, orders, shipping, and policies.

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and secure payments via Shopify Payments and Stripe.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes, contact us immediately at support@vetisia.com. We cannot guarantee modifications after processing.

2. Shipping & Delivery

Q: Where do you ship?
A: Currently, we only ship within the United States.

Q: What are your shipping options and delivery times?
A: We offer:

  • Standard Shipping (FREE) – 5 to 7 business days.

  • 🚀 Express Shipping (Recommended) – $9.99 – 24 to 48 hours.

Q: How can I track my order?
A: You can track your order here by entering your order number and email.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Read our Return Policy for details.

Q: How do I request a return or refund?
A: Contact us at support@vetisia.com with your order details, and we’ll guide you through the process.

4. Privacy & Security

Q: How is my personal information protected?
A: We take data protection seriously. Your information is securely stored and never shared without your consent. Read our Privacy Policy for details.

Q: Do you use cookies?
A: Yes, we use cookies to enhance your shopping experience. You can read more in our Cookie Policy.

5. Contact & Support

Q: How can I contact Vetisia?
A: You can reach us via:

  • 📧 Email: support@vetisia.com

  • 📞 Phone: +1 514 293 4841

  • 📍 Address: 8681 Maurice Duplessis, apt 8, H1E 3V7, Montreal, Quebec, Canada

If you have any other questions, feel free to Contact Us!