Terms of Service

Terms of Service

1. Introduction Welcome to Vetisia! These Terms and Conditions govern your use of our website www.vetisia.com and the purchase of products from our store. By accessing or using our website, you agree to comply with these terms.

2. Company Information

  • Business Name: Vetisia

  • Owner: Said Lembarki

  • Address: 8681 Maurice Duplessis, apt 8, H1E 3V7, Montreal, Quebec, Canada

  • Email: support@vetisia.com

  • Phone: +1 514 293 4841

3. Products and Services Vetisia offers a variety of products for sale. We reserve the right to modify, discontinue, or change product pricing at any time without prior notice.

4. Ordering and Payment

  • All orders are subject to acceptance and availability.

  • Prices are displayed in USD and may be subject to applicable taxes and shipping fees.

  • Payments are processed securely via Stripe and Shopify Payments.

  • We reserve the right to cancel any order due to fraud suspicion or payment issues.

5. Shipping and Delivery

  • Vetisia ships worldwide, with a primary focus on the USA.

  • Estimated delivery times vary based on location and shipping method selected at checkout.

  • Customers are responsible for providing accurate shipping information. Vetisia is not responsible for lost or delayed shipments due to incorrect addresses.

6. Returns and Refunds

  • Customers have 30 days from the delivery date to request a return.

  • Items must be unused, in original packaging, and in resellable condition.

  • Refunds are processed within 7-10 business days after receiving the returned product.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. Intellectual Property All content on Vetisia's website, including text, images, and trademarks, is owned by Vetisia and may not be copied, reproduced, or distributed without prior written consent.

8. Privacy and Data Protection Vetisia complies with GDPR, CCPA, and PIPEDA regulations regarding the collection and processing of personal data. Please refer to our Privacy Policy for more details.

9. Limitation of Liability

  • Vetisia is not liable for indirect, incidental, or consequential damages related to product use.

  • We do not guarantee uninterrupted or error-free website access.

10. Governing Law These terms are governed by the laws of Canada and applicable international regulations, depending on the customer's location.

11. Contact Information For any inquiries regarding these Terms and Conditions, please contact us at:
📧 Email: support@vetisia.com
📍 Address: 8681 Maurice Duplessis, apt 8, H1E 3V7, Montreal, Quebec, Canada
📞 Phone: +1 514 293 4841

By using our website and purchasing from Vetisia, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.